Frequently Asked Questions
Can I exchange or return my order if it doesn’t fit?
Absolutely, we gladly accept exchanges and offer store credit on full-price items. Returns are eligible for 7 days after delivery and exchanges are eligible for 30 days after delivery.
I’m in between sizes, which size should I buy?
Please contact us straight away via our WhatsApp or Instagram DMs
I made a mistake/there’s something wrong with my order, who should I contact?
Contact us on WhatsApp for all customer service inquiries or simply access to our Instagram messages
I want to collab with Ortensia, what’s the best email to do so?
Please reach us via firstname.lastname@example.org
I’d love to model for Ortensia, who should I contact?
Please reach us via email@example.com with your comp card information including shoes/clothing sizes.
Who’s behind Ortensia?
A team of passionate women who are just like you!