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Frequently Asked Questions 

Do you offer express shipping?
Yes we do.

Can I exchange or return my order if it doesn’t fit?
Absolutely, we gladly accept exchanges and offer store credit on full-price items. Purchases made on sale may not be exchanged or returned at any time. 

I’m in between sizes, which size should I buy?
Please contact us straight away via our Live Chat or simply e-mail us to

I made a mistake/there’s something wrong with my order, who should I contact?, for all customer service inquiries or simply access to our Live Chat.

I want to collab with Ortensia, what’s the best email to do so?
Please reach us via

I’d love to model for Ortensia, who should I contact?
Please reach us via with your comp card information including shoes/clothing sizes.

Who’s behind Ortensia?
A team of passionate women who are just like you!

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