If you would like to try on an item, contact us on WhatsApp. If you do buy an item, there are no additional costs for the try on service. If you do not buy an item, there is a fee of 50QAR for the service. Kindly note that we will need to check that all items are in good condition upon return, and in case of any damages, the full amount of the item will be charged to the customer
Try-on service policies
- We will send out our Ortensia courier to the location agreed upon with the client.
- The driver will wait while the client tries on the garment for 20 minutes.
- If the client decides to purchase the product, the client may pay the driver in cash or pay online by using either a credit or debit card.
- The driver will wait outside until payment is confirmed.
- If the client decides not to purchase the garment, there will be a delivery charge of 50 QAR inside Doha, unless there was a promotion (delivery charge is subject to change).
- There will be no delivery charge if the client decides to purchase the garment.
- Ortensia will cover only one delivery trip if the client purchases the garment.
- If the client decides not to purchase the garment, the garment must be returned in its prior condition, if there are any damages the client will be charged the cost of the damage.
- If the client decides not to purchase the garment, the garment must be returned with all tags of both Ortensia and the brand intact.