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Frequently Asked Questions

Frequently Asked Questions 

Can I exchange or return my order if it doesn’t fit?
Absolutely, we gladly accept exchanges and offer store credit on full-price items. Returns are eligible for 7 days after delivery and exchanges are eligible for 14 days after delivery. 

I’m in between sizes, which size should I buy?
Please contact us straight away via our WhatsApp or Instagram DMs

I made a mistake/there’s something wrong with my order, who should I contact?
Contact us on WhatsApp for all customer service inquiries or simply access to our Instagram messages

I want to collab with Ortensia, what’s the best email to do so?
Please reach us via

I’d love to model for Ortensia, who should I contact?
Please reach us via with your comp card information including shoes/clothing sizes.

Who’s behind Ortensia?
A team of passionate women who are just like you!

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